Refund policy

At Bag It Up Boutique we want you to love every purchase. If, for any reason, you are not entirely pleased with your order, we are here to make the return process as simple and transparent as possible. Please take a moment to review our return policy outlined below:

1. Eligibility for Returns:

  • We accept returns for new items within 14 days of the date of delivery.
  • To be eligible for a return, the item must be unused, unworn, and in the same condition as it was received. It must also be in its original packaging with all tags and labels attached (if applicable). 

2. Initiate a Return:

  • To initiate a return, please log into your customer account or you can contact our Customer Service team at hello@bagitupb.com within the 14-day return window.
  • We will provide you instructions on how to proceed with your return.

3. Return Shipping Fee:

  • Customers are responsible for covering the return shipping costs.
  • A flat fee of $7 will be deducted from your refund to cover the return shipping expenses. This fee will be waived if the return is due to an error on our part.
  • We are not responsible for incorrect shipping error on customer's part. 

4. Return Inspection:

  • Once we receive your returned item, our quality control team will inspect it to ensure it meets our return policy criteria.
  • We reserve the right to deny a return if the item does not meet our eligibility requirements.

5. Refund Process:

  • If the returned item meets our criteria, we will process your refund within 1-5 business days.
  • The refund amount will depend on the item's condition upon return:
    • If the item is in its original, unused, and unworn condition, you will receive a full refund, including the purchase price.
    • If the item shows signs of wear, damage, or is not in its original packaging, a partial refund may be issued based on the item's condition.

6. Refund Method:

  • Refunds will be issued through the original payment method used for the purchase.

7. Exceptions:

  • Certain items, such as personalized or custom-made products, may not be eligible for returns unless they are damaged or defective.

8. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

9. Questions and Assistance:

  • If you have any questions or need assistance with the return process, please feel free to contact our Customer Service team at hello@bagitupb.com.

By making a purchase from Bag It Up Boutique, you agree to abide by this return policy. We value your business and strive to provide the best possible shopping experience. Thank you for choosing us!